Customer Experience Plan

BECOME THE BRAND YOUR CUSTOMERS CANNOT LIVE WITHOUT.

Houze of PoP will consult with your brand about reimagining your customer experiences. We take you through a 4 step process starting with a Discover stage including a Brand Audit.

 

HOW DOES HOUZE OF POP DIFFER FROM OTHER CONSULTING COMPANIES

We are your consulting agency that guides your team in becoming CX Designers. We collaborate with your team to create world-class customer experiences to grow your brand. We work as a project manager to save you time when it comes to executing your plan with your team.

 

Houze Of PoP employs the proven PoP Out Service Methods to systemize a companies consumer experience. This renowned methodology is responsible for creating and sustaining world-class service in organizations globally.

 

We also focus on the team that is delivering your message. Effective communication in the workplace is needed for a team to be the best they can be for your brand to deliver world-class experiences.

Our 4 Step Process

Our 4 stage Customer Experience remodel plan is a 1-year commitment. Changes don't happen in a day. It happens day-by-day.

01

Discover

First things first – we need to get familiar. We want to know who you are, where your brand experience has been and where you’d like it to go. What’s your brand’s personality? What makes you different? In Discovery, we’ll assess your overall vision and goals with exercises that ask these questions and use your answers to determine how and what you need to communicate to your target market.

02

Collaboration & Exploration

Following the Discovery phase, we’ll conduct a series of collaborative meetings with you to work towards a plan, tone and aesthetic for all experiences and messaging. We’ll explore how presentation, layouts, colors, customer service communication, and environment will be used to bring your brand's consumer experience to life. This process culminates with our "PoP Out Service Methods" where we give you a step-by-step plan to increase customer and employee loyalty.

03

Execution

Houze Of PoP can act as consultants, or hands-on like doctors. We can execute your plan from concept and training to final results with growth data collected and business consulting along the way. Or, we can support your management during this stage. We coordinate and direct commercial remodels, oversee employee training, write and edit employee handbooks, or handle all visual and verbal communication from your brand. From start to finish, we are your project managers and trainers.

04

Maintain & Manage

After the execution of your new customer experience systems and environment experience plans, it's time to measure your results. With continued consulting, training, and measuring, we can decide to reimagine our plan or continue to watch our results. We believe in a culture for profit. We are all looking to profit from our hard work. ROI is important and everything we do is centered around your bottom line, today, and in the future.

   © 2020 Houze Of PoP. Proudly created by Houze Of PoP

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