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Customer Experience Mapping


Houze of PoP will consult with your brand about re-imagining your customer Experiences. We take you through a 4 step process starting with a Discover stage including a Brand Audit.



We are your consulting agency that guides your team to become CX Designers. We collaborate with your team to create world-class Customer Experiences to grow your brand. We work as a project manager to save you time when it comes to executing your plan with your team.


Houze Of PoP employs the proven PoP Out Service Method to systemize a companies consumer experience. This renowned methodology is responsible for creating and sustaining world-class service in organizations globally.


We also focus on the team that is delivering your message. Effective communication in the workplace is needed for a team to be the best they can be for your brand to deliver world-class experiences.

Our 4 Step Process



First things first – we need to get familiar. We want to know who you are, where your brand experience has been and where you’d like it to go. What’s your brand’s personality? What makes you different? In Discovery, we’ll assess your overall vision and goals with exercises that ask these questions and use your answers to determine how and what you need to communicate to your target market.


Collaboration & Exploration

Following the Discovery phase, we’ll conduct a series of collaborative meetings with you to work towards a plan, tone and aesthetic for all experiences and messaging. We’ll explore how presentation, layouts, colors, customer service communication and environment will be used to bring your brands Consumer Experience to life. This process culminates with our "PoP Out Service Methods" where we give you a step-by-step plan to increase customer and employee loyalty.



Houze Of PoP can act as consultants, or hands-on like doctors. We can execute your plan from concept and training to final results with growth data collected and business consulting along the way. Or, we can support your management during this stage. We coordinate and direct commercial remodels, oversee employee training, write and edit employee handbooks, or handle all visual and verbal communication from your brand. From start to finish, we are your project managers and trainers.


Maintain & Manage

After the execution of your new systems and marketing plans, it's time to measure your results. With continued consulting, training, and measuring, we can decide to re-imagine our plan or continue to watch our results. We believe in a culture for profit. We are all looking to profit from our hard work. ROI is important and everything we do is centered around your bottom line, today, and in the future.

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