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CUSTOMER EXPERIENCE

Houze Of PoP creates a personalized guest journey for a modern experience that increases brand loyalty. Retail and hospitality are not just places to shop, eat and sleep, but part of a solution to your consumer's problems. Today the psychology of shareable moments drives everything: from design and architecture to service and customer journey. This emotive customer take-away is just as important as the purchase.

 

Think of the customer journey as a roadmap detailing how a customer becomes aware of your brand, their interactions with your brand–and beyond. Here's the customer journey definition: The customer journey is the complete sum of experiences that customers go through when interacting with your company and brand.​

 

 

- Website Design

- Guest Journey Design

- Omnichannel strategy

- Service Design

- Environment Design

Houze of PoP | Customer Experience Design in Washington