Houze Of PoP creates a personalized guest journey for a modern experience that increases brand loyalty. Retail and hospitality are not just places to shop, eat and sleep, but part of a solution to your consumer's problems. Today the psychology of shareable moments drives everything: from design and architecture to service and customer journey. This emotive customer take-away is just as important as the purchase.
Think of the customer journey as a roadmap detailing how a customer becomes aware of your brand, their interactions with your brand–and beyond. Here's the customer journey definition: The customer journey is the complete sum of experiences that customers go through when interacting with your company and brand.
- Website Design
- Guest Journey Design
- Omnichannel strategy
- Service Design
- Environment Design
Houze of PoP | Customer Experience Design in Washington